ANNEXE 2 - CONDITIONS CONSISTENT WITH THE OPERATING SCHEDULE
1. Door Supervisors
a. Will be correctly registered with the SIA
b. Will display a correct name badge
c. Will carry proof of registration
d. Will be used from 9pm in a ratio of 2 for the first 100 patrons plus one for every 75 in addition to the first 100 except when regulated entertainment or the sale of alcohol will not extend past midnight. At all other times security staff shall be employed at the premises at the discretion of the Designated Premises Supervisor/Holder of the Premises Licence in accordance with their assessment of risk. A written risk assessment shall be prepared on a monthly basis and reflect anticipated events for the forth coming period. The risk assessment shall be made available for inspection by the authorities on demand”.
e. A female supervisor will be available if searches are to be conducted on female customers.
f. Where there are 5 or more door supervisors, at least one of these will be female.
g. When employed, door supervisors will remain on duty until 30 minutes after the end of permitted opening hours.
2. The premises shall install operate and maintain a comprehensive digital colour CCTV.
All public areas of the licensed premises including entry and exit points will be covered, including any outside areas under the control of the premises licence holder.
The system must record clear images permitting the identification of individuals, and in particular enable facial recognition images (a clear head and shoulder image) of every person entering and leaving in any light condition.
The CCTV system will continually record whilst the premises are open for licensable activities and during all times when customers remain on the premises.
All equipment must have a constant and accurate time and date generation.
All recordings will be stored for a minimum period of 31 days with date and time stamping.
Viewable copies of recordings will be provided on request to the Police or local authority officers as soon as is reasonably practicable and in accordance with the Data Protection Act 2018 (or any replacement legislation) a staff member from the premises who is conversant with the operation of the CCTV system, shall be on the premises at all times when the premises are open. This staff member must be able to provide an authorised officer of a responsible authority, copies of recent CCTV images or data with absolute minimum of delay when requested in accordance with the Data Protection Act 2018 (or any replacement legislation).
The CCTV system will be capable of downloading images to a recognisable viewable format.
There will be security measures in place to ensure the integrity of the system to prevent the tampering with, and deletion of, images.
3. Alcoholic drinks will only be consumed inside the premises.
4. No customers carrying open or sealed bottles or glasses will be admitted to the premises at any time.
5. No customers will be permitted to take open containers of alcoholic or soft drinks from the premises.
6. All bottles and glasses will be removed from public areas as soon as they are finished with or empty.
7. CHALLENGE 25
There will be in place a written age verification policy in relation to the sale or supply of alcohol, which will specify a Challenge 25 proof of age requirement. This means that staff working at the premises must ask individuals who appear to be under 25 years of age, attempting to purchase alcohol, to produce identification. The only acceptable identification documents will be:
- A photo driving licence
- A passport
- An identification card carrying the PASS hologram
Unless such identification is produced the sale of alcohol must be refused.
This policy will include documented steps taken to prevent adults from purchasing alcohol for or on behalf of children under 18.
8. A secure facility to store controlled drugs will be available.
9. Crime prevention notices will be displayed warning customers of the prevalence of crime which may target them, e.g. 'bags should not be left unattended', 'watch out for pickpockets'.
10. A detailed 'customer code of conduct' poster will be displayed warning customers that if they act in an inappropriate manner, they could be barred from all licensed premises in the vicinity.
11. Any restrictions on the admission of children to the premises will be displayed outside the premises.
12. Membership of the local Licensees Association will be maintained and a representative will attend meetings and participate in all initiatives.
13. A policy will be in force for the management of large groups, e.g. hen and stag parties. The group will be required to nominate a responsible person to liaise with staff.
14. A secure area for customer's personal belonging will be made available.
15. There will be a 30 minute drinking up time prior to the premises closing when alcoholic beverages will not be supplied and house lights will be turned up and the music played at a reduced level.
16. All safety certificates and inspection reports will be kept on site and made available for inspection by officers of relevant statutory bodies.
17. Free drinking water will be available at all times.
18. When disabled people are present, adequate arrangements will exist to enable their safe evacuation in the event of an emergency.
19. An appropriate method for checking the number of people entering and leaving the premises will be employed and steps will be taken so that, once the maximum occupancy is reached, no further persons are admitted. The method employed is an electronic counting system.
20. The air management system within the premises will be used during entertainment, as there will be insufficient ventilation when all windows and doors are closed, to prevent noise break out.
21. Special effects such as strobe lighting, smoke, foam, lasers, pyrotechnics, dry ice or bubbles will not be used unless full safety controls are put in place and prior to consideration of guidance and/or following consultation with the Environmental Health Service.
22. At all times there will be adequate first aid arrangements.
23. An adequate and appropriate supply of first aid equipment and materials will be available for the use of patrons.
24. STAFF TRAINING
All staff engaged in licensable activity at the premises will receive training and information in relation to the following:
i. The Challenge 25 scheme in operation at the premises, including the forms of identification that are acceptable.
ii. The hours and activities permitted by the premises licence issued under the Licensing Act 2003 and conditions attached to the licence.
iii. How to complete and maintain the refusal register in operation at the premises (in relation to the sale of alcohol).
iv. Recognising the signs of drunkenness.
v. The operating procedures for refusing service to any person who is drunk, under-age or appears to be under-age, or appears to be making a proxy purchase.
vi. Action to be taken in the event of an emergency, including reporting an incident to the emergency services.
Training shall be recorded in documentary form and shall be regularly refreshed at no greater than 12 month intervals. Training records shall be made available for inspection and copying at reasonable times upon request of an authorised officer of a responsible authority.
Training records will be retained for at least 12 months.
25. The manager or senior member of staff check the premises prior to opening to ensure there are no risks to patrons and that all safety precautions are in place.
26. All drinks must be served in toughened, strengthened, polycarbonate or plastic glasses, and no alcohol shall be sold or supplied in glass bottles from which it is intended or likely that a person shall drink.
27. A means of addressing patrons during operating hours, which can be heard above entertainment, or a means of interrupting the entertainment to make important safety announcements will be available.
28. Lasers will not be used on the premises without prior consultation with the Environmental Health Service, and compliance with HS(G) 95.
29. The patrons/audience will not be exposed to an event Leq 107dB(A) and the peak sound pressure level should not exceed 140 dB. Where the event Leq is likely to exceed 96 dB(A).
30. All external doors and windows will be kept shut, other than for access and egress in all rooms when events involving amplified music or speech or other entertainment likely to give rise to noise.
31. Suitable signage at the exit to request the co-operation of patrons, in particular to make as little noise as possible when leaving the premises.
32. Patrons will be asked not to stand around talking in the street outside the premises and asked to leave the vicinity quickly and quietly.
33. An announcement will be made prior to closing requesting patrons' co-operation in leaving the premises and vicinity as quietly and quickly as possible.
34. A noise limiting device will be installed, fitted and maintained and set at a level to the satisfaction of the council's Environmental Health Service.
35. Door staff will be positioned at exits particularly at closing time.
36. The emergency exits are well fitted and are kept shut during opening hours.
37. Staff will check prior to entertainment and periodically during the entertainment, that all windows and doors are shut.
38. A senior member of staff (manager) will assess the impact of any noisy activities on neighbouring residential premises at the start of the activity/ entertainment and periodically throughout the activity/entertainment.
39. Management will control the sound levels of the music/entertainment.
40. Provision of mechanical ventilation and air conditioning system will not allow noise breakout from the premises or cause a nuisance by its operation.
41. The delivery of goods is restricted to the normal working day.
42. The delivery of goods will be limited in number and/or frequency.
43. The handling of beer kegs, bottles and other similar items will not take place in the late evening, at night and during the early morning, when the noise generated could cause a nuisance particularly outside buildings.
44. Bottles and skips and bins containing cans or bottles will not be emptied outside after closing but will be dealt with the next day during normal working hours.
45. All the rubbish produced by the premises will be stored securely in a designated area or in a bin with a tight fitting and lockable lid.
46. Facilities for depositing litter and the collection of litter generated by patrons will be available and maintained where outside areas are provided for the use of patrons.
47. Advertising of events that contain nudity and or striptease will be agreed with the Licensing Authority.
48. No person under 18 will be admitted onto the premises whilst nudity and striptease are taking place.
49. Physical contact will not be permitted between performers, staff and customers.
50. There must be in place an adequate system of control to ensure that the permitted numbers on both balconies is never exceeded.
51. The Licensee shall ensure that where security personnel are employed in the premises, they enter in a register kept for that purpose their full name, Security Industry Authority Badge number (including expiry date), the time that they began their duty and the time that they completed their duty, immediately after doing so. The register shall be kept on the premises at all times and shall be made available for inspection by a police officer or a duly authorised officer of the Licensing Authority. Registers shall be retained for at least 12 months from the last entry.
52. INCIDENT LOG
An incident log shall be kept and maintained at the premises which will include a log of the following, including pertinent details:
i. Any incidents of disorder or of a violent or anti-social nature
ii. All crimes reported to the venue, or by the venue to the police
iii. All ejections of patrons
iv. Any complaints received
v. Seizures of drugs or offensive weapons
vi. Any faults in the CCTV system
vii. Any visits by a responsible authority (under the Licensing Act 2003) or emergency service
Records must be completed within 24 hours of any incident, and will contain the time and date, the nature of the incident, the people involved, the action taken and details of the person responsible for the management of the premises at the time of the incident.
The logs shall be kept for at least 12 months following the date of entry and be made available for inspection and copying upon request of an authorised officer of a responsible authority.
53. All Door Supervisors must only be engaged in duties relating to the safety and welfare of the public on the premises and for controlling ingress and egress to the premises.
54. The smoking area must be closed at 2.45am on Thursday, Saturday and Sunday mornings.
55. At all times the premises are open for the sale of alcohol there shall be a personal licence holder on duty.
56. Prior to the first use of the building for regulated entertainment, a Noise Management Plan (NMP) will be submitted for approval by East Devon’s Environmental Protection Team. On written approval of the NMP, the NMP will be implemented and operated during the hours of operation on the premises.
Note the NMP must incorporate a soundproofing scheme. The design specification of the soundproofing scheme shall be designed to achieve a rating level of 5dB (LAeq) below the typical background noise level (LA90) at the nearest noise sensitive property. In order to ensure that nearby noise sensitive receptors not affected by noise, sound monitoring for the soundproofing scheme shall be undertaken at ground floor and first floor level. The acoustic consultants’ assessment and validation report for the soundproofing scheme must be submitted to East Devon’s Environmental Protection Team.
57. The NMP should be periodically reviewed (at least once per year) and updated where necessary or when any of the following occur:
Significant changes are made to audio equipment or operational practices in the venue.
Environmental Health requests that the NMP is reviewed.
Complaint/s are received, which on subsequent investigation result in the identification for the further requirement for greater noise control measures.
58. East Devon’s Environmental Protection Team must be notified in writing of any changes made to the NMP.