ANNEXE 2 - CONDITIONS CONSISTENT WITH THE OPERATING SCHEDULE
General Conditions
We will ensure sufficient staffing levels are maintained at all times to properly supervise the premises, manage queues, and monitor customer behaviour both inside and immediately outside the venue.
All staff, will receive comprehensive and regular training covering their responsibilities under the Licensing Act, challenge 25/21, conflict resolution, first aid, and fire safety procedures.
We will maintain a fully operational CCTV system covering all public areas, entrances, and exits, with footage retained for a minimum of 31 days and made available to authorized officers upon request.
We will establish and clearly display a "zero tolerance" policy for illegal drug use, anti-social behaviour, and violence, and will cooperate fully with Police and Local Authority Enforcement Officers.
The Prevention of Crime and Disorder
We will implement a robust "Challenge 25" policy for the sale of alcohol, requiring proof of age from anyone who appears under 25, and will maintain an incident log recording all refusals, ejections, and criminal activity.
All staff engaged in licensable activity at the premises will receive training and information in relation to the following.
i. The Challenge 25 scheme in operation at the premises, including the forms of identification that are acceptable.
ii. The hours and activities permitted by the premise’s licence issued under the Licensing Act 2003 and conditions attached to the licence.
iii. How to complete and maintain the refusal register in operation at the premises (in relation to the sale of alcohol).
iv. Recognising the signs of drunkenness.
v. The operating procedures for refusing service to any person who is drunk, under-age or appears to be under-age, or appears to be making a proxy purchase.
vi. Action to be taken in the event of an emergency, including reporting an incident to the emergency services.
Training shall be recorded in documentary form and shall be regularly refreshed at no greater than 12 Month intervals. Training records shall be made available for inspection and copying at reasonable times upon request of an authorised officer of a responsible authority.
An incident log shall be kept and maintained at the premises which will include a log of the following, including pertinent details.
i. Any incidents of disorder or of a violent or anti-social nature.
ii. All crimes reported to the venue, or by the venue to the police.
iii. Any visits by a responsible authority (under the Licensing Act 2003) or emergency service.
Records must be completed within 24 hours of any incident, and will contain the time, date, the nature of the incident, the people involved, the action taken and details of the person responsible for the management of the premises at the time of the incident.
The logs shall be kept for at least 12 months following the date of entry and be made available for inspection and copying upon request of an authorised officer of a responsible authority.
Customers will not be permitted to remove from the premises any drinks supplied by the premises (alcoholic) in open containers.
The premises shall install operate and maintain a comprehensive digital colour CCTV system to the satisfaction of the Police and Local Authority.
All public areas of the licensed premises including entry and exit points will be covered.
The CCTV system will continually record whilst the premises are open for licensable activities and during all times when customers remain on the premises.
All equipment must have a constant and accurate time and date generation.
Public Safety
We will ensure all fire safety equipment (extinguishers, alarms, emergency lighting) is regularly inspected and maintained, and that staff are fully trained in evacuation procedures.
We will ensure all gangways, exits, and escape routes are kept clear of obstructions at all times and clearly marked.
We will have trained first-aid personnel on duty during operating hours and maintain a fully stocked and regularly checked first-aid kit.
No customers carrying open or sealed bottles cans or other receptacles containing alcoholic liquor shall be admitted to the premises at any time that the premises are open to the public.
Deliveries of goods necessary for the operation of the business will be carried out at such a time or in such a manner as to prevent nuisance and disturbance to nearby residents.
A logbook or recording system shall be kept upon the premise in which shall be entered particulars of inspections made; those required to be made by statute, and information compiled to comply with any public safety condition attached to the premises licence that requires the recording of such information. The logbook shall be kept available for inspection when required by persons authorised by the Licensing Act 2003 or authorised legislation.
The prevention of Public Nuisance
We will implement a litter management plan by regularly clearing up litter and waste immediately outside the premises during operating hours and at closing.
We will use a designated, supervised area for smokers away from residential properties and noise-sensitive areas.
The Protection of Children from Harm
We will strictly enforce a "Challenge 25" policy for all age-restricted products, including tobacco, vape products, and alcohol, and will not permit anyone under the legal age to purchase or consume these products on the premises.
We will ensure that all staff selling alcohol are appropriately trained in identifying fraudulent identification and the offenses related to selling alcohol to minors.
There will be in place a written age verification policy in relation to the sale or supply of alcohol, which will specify a Challenge 25 proof of age requirement. This means that staff working at the premises must ask individuals who appear to be under 25 years of age, attempting to purchase alcohol, to produce identification. The only acceptable identification documents will be:
- A photo driving licence
- A passport
- MOD Form 90 (HM Forces ID Card).
Unless such identification is produced the sale of alcohol must be refused.
An alcohol sales refusal register shall be kept at the premises and be maintained to include details of all alcohol sales refused. The register will include:
i. the date and time of refusal
ii. the reason for refusal
iii. details of the person refusing the sale
iv. description of the customer
v. any other relevant observations.
The refusals register will be made available for inspection and copying on request of an authorised officer of a responsible authority.
All entries must be made within 24 hours of the refusal.