ANNEXE 2 - CONDITIONS CONSISTENT WITH THE OPERATING SCHEDULE
The premises shall install operate and maintain a comprehensive digital colour CCTV system to the satisfaction of the Police and Local Authority.
All public areas of the licensed premises including entry and exit points will be covered, including any outside areas under the control of the premises licence holder.
The system must record clear images permitting the identification of individuals, and in particular enable facial recognition images (a clear head and shoulder image) of every person entering and leaving in any light condition.
The CCTV system will continually record whilst the premises are open for licensable activities and during all times when customers remain on the premises.
All equipment must have a constant and accurate time and date generation.
All recordings will be stored for a minimum period of 14 days with date and time stamping.
Viewable copies of recordings will be provided on request to the Police and local authority officers as soon as is reasonably practicable and in accordance with the Data Protection Act 2018 (or any replacement legislation) a staff member from the premises who is conversant with the operation of the CCTV system, shall be on the premises at all times when the premises are open. This staff member must be able to provide an authorised officer of a responsible authority, copies of recent CCTV images or data with absolute minimum of delay when requested in accordance with the Data Protection Act 2018 (or any replacement legislation).
The CCTV system will be capable of downloading images to a recognisable viewable format.
There will be security measures in place to ensure the integrity of the system to prevent the tampering with, and deletion of, images.
A notice will be displayed advising CCTV is in operation at the premises.
A minimum of one SIA licensed door supervisor shall be on duty at the premises from 20.00 on any day that the premises is permitted to sell alcohol beyond midnight and the DPS will risk assess the need for further door supervisor support based on any events in the area.
On any day the premises are not required to employ door supervisors the DPS must risk asses the requirement for Door Supervisors based on events taking place in the local area.
Doorstaff will be supplied at a ratio of 1:75. SIA licence numbers and names will be recorded at each shift. This register will be retained for 12 months and made available for inspection by a police officer, or duly authorised officer of the Licensing Authority.
Door Supervisors will wear body worn cameras.
A zero tolerance policy will be adopted for the use of drugs and weapons in the premises. The Door Supervisor will search anyone (on CCTV) if they are suspected of carrying, concealing or using weapons or drugs. A record will be kept of all searches and seized items.
All staff engaged in licensable activity at the premises will receive training and information in relation to the following:
i. The Challenge 25 scheme in operation at the premises, including the forms of identification that are acceptable.
ii. The hours and activities permitted by the premises licence issued under the Licensing Act 2003 and conditions attached to the licence.
iii. How to complete and maintain the refusal register in operation at the premises (in relation to the sale of alcohol).
iv. Recognising the signs of drunkenness.
v. The operating procedures for refusing service to any person who is drunk, under-age or appears to be under-age, or appears to be making a proxy purchase.
vi. Action to be taken in the event of an emergency, including reporting an incident to the emergency services.
Training shall be recorded in documentary form and shall be regularly refreshed at no greater than 12-month intervals. Training records shall be made available for inspection and copying at reasonable times upon request of an authorised officer of a responsible authority. Training records will be retained for at least 12 months.
Anyone carrying open or sealed bottles or glasses into the premises will be refused entry.
Irresponsible drink promotions or drinking games will not be permitted.
Free potable drinking water will be available to all on request.
Membership of the Local Licensees Association will be maintained.
A contact number will be provided for both the DPS and the owner should there be any need to contact them in case of nuisance or noise issues at the premises.
There will be in place a written age verification policy in relation to the sale or supply of alcohol, which will specify a Challenge 25 proof of age requirement. This means that staff working at the premises must ask individuals who appear to be under 25 years of age, attempting to purchase alcohol, to produce identification. The only acceptable identification documents will be:
- A photo driving licence
- A passport
- An identification card carrying the PASS hologram
Unless such identification is produced the sale of alcohol must be refused. This policy will include documented steps taken to prevent adults from purchasing alcohol for or on behalf of children under 18.
An alcohol sales refusal register shall be kept at the premises and be maintained to include details of all alcohol sales refused. The register will include:
i. the date and time of refusal
ii. the reason for refusal
iii. details of the person refusing the sale
iv. description of the customer
v. any other relevant observations.
The refusals register will be made available for inspection and copying on request of an authorised officer of a responsible authority. All entries must be made within 24 hours of the refusal.
An incident log shall be kept and maintained at the premises which will include a log of the following, including pertinent details:
i. Any incidents of disorder or of a violent or anti-social nature
ii. All crimes reported to the venue, or by the venue to the police
iii. All ejections of patrons
iv. Any complaints received
v. Seizures of drugs or offensive weapons
vi. Any faults in the CCTV system
vii. Any visits by a responsible authority (under the Licensing Act 2003) or emergency service.
Records must be completed within 24 hours of any incident, and will contain the time and date, the nature of the incident, the people involved, the action taken and details of the person responsible for the management of the premises at the time of the incident.
The logs shall be kept for at least 12 months following the date of entry and be made available for inspection and copying upon request of an authorised officer of a responsible authority.
Capacity will be monitored by the DPS and especially during busier times by the Door Supervisor by use of a clicker and head count. Ejection and rejection logs will be kept.
Glassware will be collected on a regular basis and breakages or spillages will be dealt with immediately.
The entrance and exit will be adequately lit to ensure customer safety when entering and exiting.
An accident book and first aid kit will be maintained on the premises.
Outside area of the building to be maintained to a high standard and regularly monitored by staff during opening hours.
We will join any night time economy initiative active in Exmouth (eg. licensing meetings).
Staff will check the premises prior to opening to ensure there are no risks to customers and that all safety precautions are in place.
Electrical equipment on the premises will be PAT tested and a certificate obtained.
Irresponsible drink promotions or drinking games will not be permitted.
Customers will be made aware of closing time with a gradual change in music and lighting. Staff and door supervisors will also make customers aware of 'drinking up time' 30 minutes prior to the terminal hour that the premises are open to the public.
Signage, staff and door supervisors will encourage customers to leave the premises in a quiet and respectful manner and encourage customers to disperse quickly.
Staff training will include how to deal with and refuse further alcohol to customers who appear intoxicated and we will adopt a duty of care in how to treat and deal with those customers eg. offer of water, assistance with a taxi home.
Staff and door supervisors will regularly patrol the premises both indoors and outdoors to supervise the orderly conduct of customers, anyone acting inappropriately or disrespectfully will be asked to leave.
The telephone numbers of local taxi companies will be displayed for the benefit of customers and staff will be given permission to call taxis where requested by customers.
Suitable signage will be displayed in a prominent position at the point of sale advising that proof of age policy is in force.
Outdoor seating will be stacked and out of use from 22:00
Staff will control the sound levels during regulated entertainment.
Staff will monitor and assess the impact of any noisy activities on neighbouring premises at the start of the activity/entertainment periodically throughout the night or when complaints are received and take action to reduce noise levels if they are found to be excessive/distinguishable above background levels at the nearest residential property.
A contact number will be provided for both the DPS and the owner should there be any need to contact them in case of nuisance or noise issues at the premises.
Deliveries and bin emptying will not take place in the late evening, at night or during the early morning, when the noise generated could cause a nuisance particularly outside buildings.
Children allowed on the premises up to 21.00 if accompanied by an adult. Clear signage will display this.